I am writing this post hoping, but not keeping my fingers crossed that some of those clients who are very indecisive will read it before they go to a hair salon and ask their stylist to decide what they should want to look like. -Because that never works.
Having a general idea of what you want and asking your hair stylist for input is one thing. Being entirely clueless about what you want and expecting your stylist to give it to you, whatever it is, is another.
An impossible client is a client who wants something done, not quite knowing what it is, and they want their hair to look different but exactly the same at the same time.
As a stylist, I love advising clients on the look they could wear well, what products to use, how to improve condition of their hair etc... However, if a client doesn't know what they want and isn't sure of what they want even after receiving stylist's recommendations, they are bound to not be happy with the look they got because they didn't know what would make them happy in the first place.
Then they might panic and decide that they want a redo. -For free. Hair stylists provide a service not a product. You cannot return your hair color or haircut the way you would return a T-shirt or a pair of shoes. It is important to know what you want before you get into the salon chair. Flexibility is important too, -being open to recommendations. Changing your mind about the color you got that you asked for does not mean your stylist is obliged to redo it for free. We run a business not a charity.
If you are not sure what you want, it is best to not come to the salon until you at least have an idea.
Ivana
Having a general idea of what you want and asking your hair stylist for input is one thing. Being entirely clueless about what you want and expecting your stylist to give it to you, whatever it is, is another.
An impossible client is a client who wants something done, not quite knowing what it is, and they want their hair to look different but exactly the same at the same time.
As a stylist, I love advising clients on the look they could wear well, what products to use, how to improve condition of their hair etc... However, if a client doesn't know what they want and isn't sure of what they want even after receiving stylist's recommendations, they are bound to not be happy with the look they got because they didn't know what would make them happy in the first place.
Then they might panic and decide that they want a redo. -For free. Hair stylists provide a service not a product. You cannot return your hair color or haircut the way you would return a T-shirt or a pair of shoes. It is important to know what you want before you get into the salon chair. Flexibility is important too, -being open to recommendations. Changing your mind about the color you got that you asked for does not mean your stylist is obliged to redo it for free. We run a business not a charity.
If you are not sure what you want, it is best to not come to the salon until you at least have an idea.
Ivana